Terms & Conditions
CREDIT POLICY:
Pricing quotes are valid thirty days from quote date. Past due balances are subject to 1.5% interest per month, 18% annually. In the event of a legal dispute, the customer agrees to pay all reasonable attorney’s fees and costs incurred by MATTHIAS ENTERPRISES d/b/a APPLIED in protecting its rights under this agreement. Any legal dispute shall be handled in the state or federal courts of the State of Virginia.
It is the policy of APPLIED, that payment be received with the order unless other arrangements have been made. Credit will only be extended to those clients who have successfully completed a credit application and a signed purchase agreement with APPLIED. Down payments will be required from customers (including those with credit approval) for custom products or other situations that require special raw material purchases or engineering.
SHIPPING POLICY:
Shipping charges are based on classes calculated by weight, size and density. Insurance shall be limited to the amount allowed by class. All charges are estimated. Charges are based on delivery to a commercial property with a loading dock. All shipments are FOB (Freight on Board) Newport News, Virginia, and shall be in good order upon release to the carrier. All freight should be inspected for damage and checked for quantity against bill of lading from carrier and packing slip provided by APPLIED. Inspect shipments by removing all packaging and checking the truss for damage to chords, internals or to the end of tubes before signing carriers receipt. If any damage occurs, it MUST be noted on freight bill to enable consignee to file a claim against the carrier. Any transport insurance is the responsibility of the purchaser. APPLIED will not be held responsible or liable for damage, loss or delay in transit. Time specific deliveries, lift-gate service, churches and schools may incur additional charges by the carrier.
PRODUCT GUARANTEE:
APPLIED guarantees its metal and truss products will be free from defects in workmanship and materials at the time of purchase and that providing the purchaser follows the manufacturers guidelines for use, the product will be guaranteed for a period of one year from date of shipment to perform according to the published specifications of the product. APPLIED is not responsible for damage to product in transit, or in cases where load specifications were exceeded or where guidelines for usage were not followed.
APPLIED guarantees its electronic products will be free from defects in workmanship and materials for a period of two years from date of shipment. Defects in workmanship or materials becoming evident within the warranty period will be repaired by APPLIED at no cost for parts or labor to the customer. APPLIED reserves the right to replace any product or part with the same or equivalent item rather than repair it. Replaced items become the property of APPLIED. This guarantee applies only to products that have been used and maintained according to manufacturer’s guidelines and does not cover damages incurred in transit or as a result of improper use. These damages include but are not limited to those caused by improper voltage or installation, drops and falls or short circuits in connected equipment. APPLIED reserves the right to inspect product for damage not covered under this guarantee before conducting repairs. The customer is responsible for shipping product to APPLIED for service. If repaired under warranty, product return shipping will be paid by APPLIED. Items repaired or replaced under warranty do not extend or renew the original guarantee period.
Except as expressly stated and warranted herein: (i) APPLIED disclaims any other warranties, whether express or implied, including any warranty of merchantability or fitness for a specific purpose; (ii) unless project engineer reports are included, APPLIED has made no affirmations of fact or promise relating to the goods being sold that has become the basis of this bargain, or that has created or amounted to an express warranty that the goods would conform to any such affirmation or promise; (iii) this warranty extends exclusively to the original purchaser of the warranted goods and subsequent purchasers are not covered by this warranty; (iv) this warranty does not apply to a part which the buyer misuses, damages, improperly maintains, repairs or replaces with a part not of APPLIED’s manufacture; and (v) except for its duty to repair or replace defective parts, APPLIED shall not be liable for any consequential or incidental damages resulting from a defective part.
APPLIED reserves the right to change materials or design, when, in our opinion, such changes will improve the product. This warranty is performable in Newport News, Virginia and all obligations, rights and duties of buyer and APPLIED shall be governed by the laws of the State of Virginia.
RETURN POLICY:
Prior to returning any item purchased from APPLIED, a customer must first contact APPLIED to obtain a Returned Goods Authorization number (RGA #). Returned goods without prior authorization will not be accepted. APPLIED will not generally pay the cost of return freight and reserves the right to refuse return shipments where the freight has not been pre-paid by the returning party. A restocking fee of 25% will be charged on all returns in good resalable condition. Items received in poor or damaged condition will be subject to a higher restocking fee.
